rainbow heart
  In the midst of this historic win for human rights with the Supreme Court’s ruling on same-sex marriage, I am seeing in some friends’ feeds and in online reports, the flicker of hatred simmering beneath the #lovewins hashtag for some.   Sore winners: Anger wins, too Sure, there are your […]

Don’t Miss the Point: LOVE Wins, NOT Hate

Some days it seems as if we have landed in the specific point in time where customer service has gone to die. We live in an age in which outsourced call centers located in India or Thailand (like the one parodied on Inside Amy Shumer) give lackluster or confused assistance, utility […]

Marketing to Win Customers: Fred Meyer Gets it

Robin Williams dies at age 63 1
Robin Williams was pronounced dead today at 12:02 p.m. He was 63. Investigators for the coroner’s office suspect “the death to be a suicide due to asphyxia.” No other details have had time to emerge, except one — according to his people, Williams was said to be “battling severe depression of […]

Mourning Robin Williams on Social Media — Is it Personal?